Return Policy

We really, really want you to enjoy your new razor.

If it just isn’t doing it for you, you’ve got 30 days after you first received it to return it to us for a refund.

To initiate a return, please contact us at karveshavingco@karvemachine.com

Terms

  • Returns must be initiated within 30 days of the original receipt of the items.
  • The items must be physically back in our hands within 60 days of the original receipt of the items.
  • Items must be in ‘like new’ condition and returned with the original packaging.
  • The original shipping charges to deliver the items to you shall not be refunded (if applicable).
  • All shipping expenses incurred to ship the items back to us are the customer’s responsibility.
  • Customers are responsible for ensuring the shipment makes it back to us.  If the item is lost in transit, we will not accept responsibility for the lost item.
  • We highly recommend that you use a tracked and insured method to return items back to us.  Untracked methods are less reliable and packages can become lost or take a long time to arrive at their destination.
  • The refund will be processed once the items are in our hands and have been inspected.
  • If the items fail our inspection, a partial refund may be offered, the item may be returned back to the customer at their expense, or the item may be abandoned.
  • The refund policy is not transferable.  You must be the original purchaser of the item.
  • If you purchased the item from one of our retailers, you must go through them to take initiate of a return.  Our retailers may have a different return policy than we do (or no return policy).  Be sure to look into it before you purchase.
  • We reserve the right to inquire as to the reason for the return.  We want our products to be as good as possible, so if there's something that we can do differently, we want to know about it.
  • If your return leads to a new order, such as from an exchange or a store credit, that new order shall be independent from the return.  Your new order will be subject to any applicable shipping charges.

Limitations

Brushes - Due to the nature of these products, we can only accept returns on unused brushes.  The 30 day period to initiate a return still applies.

Soft goods - Due to the nature of these products, we can only accept returns on unopened items.  The 30 day period to initiate a return still applies.

Cancellations

If you decide that you want to cancel your order before it ships, please contact us immediately.  We will do our best to catch it before fulfillment is completed.

Chargebacks

We are generally very accommodating when it comes to cancellations.  If you want to cancel your order, please ask as soon as possible.  If you initiate a chargeback and your order hasn’t shipped yet, we will respond with no contest, but the matter is completely out of our hands at that point.

Your bank will likely hold onto your funds until it processes the chargeback, which may be up to 6 months.  If we process the cancellation from our end, your funds are typically returned much sooner (usually less than 1 week).

Manufacturing Defects

Our quality control policy is strict and implemented throughout our manufacturing process, so manufacturing defects are rare.  However, mistakes happen and if you discover an issue that you think is a manufacturing defect, please contact us immediately.  If we agree, we’ll dispatch the replacement parts, free-of-charge.  

We may ask that you ship the affected parts back to us for investigation into the root cause.  In that event, we would provide you with a prepaid return label.