Lead Time & Shipping Information

Current lead time for fulfillment, is less than one week and often 1 to 3 days.

Inventory on machined parts is good and hand finishing is keeping up with the pace of new orders.

Due to the number of possible combinations (4 handle lengths, 15 base plates, and multiple materials), each razor is assembled from the individual parts when the order is fulfilled.  If a specific part becomes depleted, we are probably making more, but it means that certain orders may become delayed.

We try to fulfill orders in a sequential order, but since we make the parts in batches, newer orders may sometimes be fulfilled before older orders.

Orders without razors can be fulfilled quickly because they come straight out of finished inventory.

SHIPPING RATES

Due to the ongoing developments in response to the COVID-19 Pandemic, the resources available to ship packages is constantly changing.

We are using DHL Express for all international destinations.  For Zone 1 and Zone 3, we are able to offer Canada Post tracked services.

We will not ship with untracked methods because they have proven inconsistent. In many cases, the packages take a long time to arrive, never arrive, or are returned to us.

Disrupted locations are countries that either do not have a tracked service available or we are not permitted to ship to.

Russia is the most notable disrupted location because although we are permitted to ship there, we have no tracked services available and DHL is not permitted to deliver packages.  We have no way to ship packages to Russia, so regrettably, we are not able to accept orders to Russia.

As always, if you have any questions or concerns, please do not hesitate to contact us.

SHIPPING TO CANADA

All packages will be shipped with Canada Post Expedited Parcel.  Delivery time, after fulfillment, is usually about 1 week.  This service is tracked.

SHIPPING TO USA

All packages will be shipped with DHL Express. Delivery time, after fulfillment, is usually about 1 to 2 days.  This service is tracked.

SHIPPING TO APO/FPO/DPO

All packages will be shipped with Canada Post Tracked Packet USA, which is then handed off to USPS, who then hands it off to the military mail system.  For security reasons, tracking information ceases once USPS hands the package over to the military mail system.

Although our site will allow you to select DHL to these destinations, we will alter shipping to Canada Post Small Packet Tracked Air internally.

SHIPPING INTERNATIONAL - Zone 1 / 3

All packages will be shipped with DHL Express Worldwide.  Delivery time is usually about 2 to 3 days, barring delays.  This service is tracked.

Alternatively, packages may be shipped with Canada Post Tracked Packet International.  Delivery is usually about 1.5 to 2 weeks.  This service is tracked.

Canada Post Tracked Packet International may be preferential over DHL Express Worldwide because you may incur lower customs and duty fees when the package enters your country.  This is because domestic postal services tend to charge a lower brokerage fee than DHL.

SHIPPING INTERNATIONAL - Zone 2 / 4

All packages will be shipped with DHL Express Worldwide.  Delivery time is usually about 2 to 5 days, barring delays.  This service is tracked.

SHIPPING INTERNATIONAL - Zone 5

All packages will be shipped with DHL Express Worldwide.  Delivery time is usually about 2 to 5 days, barring delays.  This service is tracked.

Alternatively, packages may be shipped with Canada Post XpressPost International.  Delivery is usually about 1.5 to 2 weeks.  This service is tracked.

Canada Post XpressPost International may be preferential over DHL Express Worldwide because you may incur lower customs and duty fees when the package enters your country.  This is because domestic postal services tend to charge a lower brokerage fee than DHL.

LIST OF ZONES

Use the following list to determine which zone your country is located in (use <CTRL+F> to find your country quickly).  If your country is not listed, please contact us and we'll work on adding it.

Zone 1

  • Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Zone 2

  • Belarus, Czechia, Greenland, Monaco, Norway, Slovakia, South Africa

Zone 3

  • Australia, Brazil, Hong Kong SAR, Japan, Malaysia, New Zealand (16 of 17 regions), Singapore, South Korea

Zone 4

  • Mexico, United States (Puerto Rico)

Zone 5

  • China, Egypt, Greece, India, Indonesia, Israel, Liechtenstein, Macao SAR, Madagascar, Malta, Nepal, Philippines, Romania, Saudi Arabia, Slovenia, Taiwan, Thailand, Turkey, United Arab Emirates, United States (American Samoa), Montenegro, Serbia

Disrupted - we cannot ship to these locations

  • Cuba, Republic of Macedonia, North Korea, Russia, Syria, Ukraine

DUTY & VAT / CUSTOMS DECLARATIONS

All international shipments are DAP (Incoterms 2020 Delivered-At-Place).

Be advised, your country's customs office will likely charge duty, tax, VAT, and/or brokerage when your order enters your country.  These fees are your responsibility.  In some countries, the fees can be quite high, especially if your country's De Minimis Value is low. 

It is unlawful to falsify customs declarations so all customs declarations shall declare full and actual values.

We will not declare a lower value or declare items as a gift or sample.

Please do your research before you buy. 

Check here and here for more information on De Minimis Value.

Check here if you want to calculate an estimate of your duty and taxes.

The following are some of the HS tariff codes you'll need for the calculator:

  • Razor and parts - 8212.10.0000
  • Soap - 3401.11.0000
  • Brushes - 9603.29.0000
  • Dopp kits and razor armor - 4202.22.0000
  • Shaving bowls (ceramic) - 6912.00.0000
  • Shaving bowls (metal) - 7323.93.0000

Feel free to contact us if you have any questions.

SPECIFIC EXCEPTIONS

There are many, many nuances and exceptions to shipping to all of the various countries in the world, however, here are a few that are worth noting:

  • Spain requires the that importer carries a sanitary import license for all cosmetics entering the country...which includes shave soap.  All orders to Spain containing soap will have the soap refunded.
  • Chinese customs generally permits only one single item per package.  If the package contains two or more items, the total must be less than CNY1,000.  The shipment may be split into multiple shipments if desired and the customer shall bear the additional shipping expenses.
  • Brazil requires the customer's CPF/CNPJ number for any parcel entering the country.

In all case, we will work with the customer and will reach out if any of the above circumstances apply.