Lead Time & Shipping Information
BACKLOG NOTICE
Due to Chris's recent time away, we have a bit of catching up to do. We're making good progress and expect to bring our leadtimes back to normal by the middle of May.
Order Fulfillment Lead Time
Please check here for our current order fulfillment lead times.
We are currently experiencing a backlog due to order volume. We are active every day producing parts and shipping orders, and other than the time it is taking, everything is running smoothly.
If your order has not yet shipped, we are still producing it.
Shipping Disruptions
A number of international locations recently became substantially more expensive to ship to. We are working to find an alternative solution.
Effective January 17, 2023, shipping to Zones 3, 4, and 5 is temporarily disrupted. This includes both DHL and Canada Post options unfortunately.
If you'd like to place an order and you're located in an affected zone, please reach out to us (at chris@karveshaving.com) and we'll work on a rate quote for you.
Existing orders are not affected. If you have an order in our system, it will be shipped with the shipping method that you originally selected.
General Notes about Our Shop and Your Order
Our shop is small and we are not able to maintain large amounts of finished inventory.
Although new machined parts are constantly being made and hand finishing is keeping up with the pace of our machines, there is a lag between when an order is received and when it is fulfilled because we need time completely finish manufacturing.
We try to predict what is needed, but ultimately, your order tells us exactly what we run next.
Due to the number of possible combinations (2 caps, 5 handle lengths, 16 base plates, and multiple materials), each razor is assembled from the individual parts when the order is fulfilled. If a specific part becomes depleted, we are already making more, but it means that certain orders may become delayed.
We try to fulfill orders in a sequential order, but since we make the parts in batches, newer orders may sometimes be fulfilled before older orders.
If a certain model is not currently in production, such as due to material shortages or due to our shop being overloaded with other parts, that model will not be available for sale on our store.
Orders without razors can generally be fulfilled quickly because they come straight out of finished inventory.
SHIPPING RATES
The resources available to ship packages is constantly changing.
We are using DHL Express for all international destinations. For Zone 1 and Zone 3, we are able to offer Canada Post tracked services. Canada Post tracked services Zone 5 recently became unavailable.
We will not ship with untracked methods because they have proven inconsistent. In many cases, the packages take a long time to arrive, never arrive, or are returned to us.
Disrupted locations are countries that either do not have a tracked service available or we are not permitted to ship to.
Russia is the most notable disrupted location because although we are permitted to ship there, we have no tracked services available and DHL is not permitted to deliver packages. We have no way to ship packages to Russia, so regrettably, we are not able to accept orders to Russia.
Currently, Belarus has all postal services suspended, including DHL.
Service disruptions are constantly changing. We will do our best to keep our shipping policy updated and current. In the event a disruption occurs to your country before we are able change our shipping policy, you may be able to place an order. We'll overturn your order and issue a refund .
Please refer to these pages for additional information:
As always, if you have any questions or concerns, please do not hesitate to contact us.
SHIPPING TO CANADA
All packages will be shipped with Canada Post Expedited Parcel. Delivery time, after fulfillment, is usually about 1 week. This service is tracked.
SHIPPING TO USA
All packages will be shipped with DHL Express. Delivery time, after fulfillment, is usually about 1 to 2 days. This service is tracked.
SHIPPING TO APO/FPO/DPO
All packages will be shipped with Canada Post Tracked Packet USA, which is then handed off to USPS, who then hands it off to the military mail system. For security reasons, tracking information ceases once USPS hands the package over to the military mail system.
Although our site will allow you to select DHL to these destinations, we will alter shipping to Canada Post Small Packet Tracked Air internally.
SHIPPING INTERNATIONAL - Zone 1
All packages will be shipped with DHL Express Worldwide. Delivery time is usually about 2 to 3 days, barring delays. This service is tracked.
Alternatively, packages may be shipped with Canada Post Tracked Packet International. Delivery is usually about 1.5 to 2 weeks. This service is tracked.
Canada Post Tracked Packet International may be preferential over DHL Express Worldwide because you may incur lower customs and duty fees when the package enters your country. This is because domestic postal services tend to charge a lower brokerage fee than DHL.
SHIPPING INTERNATIONAL - Zone 2
All packages will be shipped with DHL Express Worldwide. Delivery time is usually about 2 to 5 days, barring delays. This service is tracked.
SHIPPING INTERNATIONAL - Zone 3 DISRUPTED
All packages will be shipped with DHL Express Worldwide. Delivery time is usually about 2 to 3 days, barring delays. This service is tracked.
Alternatively, packages may be shipped with Canada Post Tracked Packet International. Delivery is usually about 1.5 to 2 weeks. This service is tracked.
Canada Post Tracked Packet International may be preferential over DHL Express Worldwide because you may incur lower customs and duty fees when the package enters your country. This is because domestic postal services tend to charge a lower brokerage fee than DHL.
SHIPPING INTERNATIONAL - Zone 4 DISRUPTED
All packages will be shipped with DHL Express Worldwide. Delivery time is usually about 2 to 5 days, barring delays. This service is tracked.
SHIPPING INTERNATIONAL - Zone 5 DISRUPTED
All packages will be shipped with DHL Express Worldwide. Delivery time is usually about 2 to 5 days, barring delays. This service is tracked.
We apologize for the high cost of DHL. Shipping costs from Canada have risen dramatically recently.
Canada Post XpressPost International is not currently servicing these areas. Other services are available, but the tracking is either unreliable or non-existent, so we will not use them. We apologize for the inconvenience.
LIST OF ZONES
Use the following list to determine which zone your country is located in (use <CTRL+F> to find your country quickly). If your country is not listed, please contact us and we'll work on adding it.
Zone 1
- Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Zone 2
- Belarus (currently disrupted), Czechia, Greenland, Monaco, Norway, Slovakia
Zone 3 DISRUPTED
- Australia, Brazil, Hong Kong SAR, Japan, Malaysia, New Zealand (16 of 17 regions), Singapore, South Korea
Zone 4 DISRUPTED
- Mexico, United States (Puerto Rico)
Zone 5 DISRUPTED
- Cambodia, China, Egypt, Greece, India, Indonesia, Israel, Liechtenstein, Macao SAR, Madagascar, Malta, Nepal, Philippines, Romania, Saudi Arabia, Slovenia, Taiwan, Thailand, Turkey, United Arab Emirates, United States (American Samoa), Montenegro, Serbia, South Africa
Disrupted - we cannot ship to these locations
- Belarus, Cuba, Republic of Macedonia, North Korea, Russia, Syria, Ukraine
DELAYS DURING TRANSIT
Although we use tracked shipping methods exclusively and have found them to be generally reliable, there are a number of factors at play and delays may occasionally occur.
For example, a missed connection may add a day or two to the total transit time. Or your package may become held up in customs for clearance for a couple of days due to volume.
In the event of severe volume, especially with Canada Post, your package may be delayed for couple of weeks. This is because Canada Post relies on the destination country's post for delivery and the effects of volume can disrupt the regular flow.
The shipping companies are working in good faith to get your package to you. Ultimately, these factors are outside of our control. A delay during shipping is not a valid reason for order cancellation.
If delivery speed is important, consider selecting DHL over Canada Post. DHL is generally faster and more consistent when disruptions occur. Also, DHL's tracking information is much more comprehensive.
DUTY & VAT / CUSTOMS DECLARATIONS
All international shipments are DAP (Incoterms 2020 Delivered-At-Place).
Be advised, your country's customs office will likely charge duty, tax, VAT, and/or brokerage when your order enters your country. These fees are your responsibility. In some countries, the fees can be quite high, especially if your country's De Minimis Value is low.
It is unlawful to falsify customs declarations so all customs declarations shall declare full and actual values.
We will not declare a lower value or declare items as a gift or sample.
Please do your research before you buy.
Check here and here for more information on De Minimis Value.
Check here if you want to calculate an estimate of your duty and taxes.
The following are some of the HS tariff codes you'll need for the calculator:
- Razor and parts - 8212.10.0000
- Soap - 3401.11.0000
- Brushes - 9603.29.0000
- Dopp kits and razor armor - 4202.22.0000
- Shaving bowls (ceramic) - 6912.00.0000
- Shaving bowls (metal) - 7323.93.0000
If you decide to reject your order when delivery is attempted and/or decline to pay the assessed customs, duty, and brokerage fees, you are abandoning your order. The carrier may return your package to us.
If your order is returned to us (which has taken months in the past), we may opt to refund the value of the goods, at our sole discretion. If we choose to refund your order, please be aware that some or all of the following items may be deducted from your refund:
- All actual shipping costs to send the package to you. Please note, this includes the actual shipping on free shipping promotions and subsidized shipping costs.
- All actual shipping costs to return the package to us.
- All additional handling and processing costs.
- Any loss due to damage.
- Any loss due to items becoming lost en route.
If you decide to return your order through our return policy, all expenses incurred during the importation of the original shipment into your country shall not be reimbursed. This includes, but is not limited to, any duty, tax, VAT, and/or brokerage fees.
Feel free to contact us if you have any questions.
SPECIFIC EXCEPTIONS
There are many, many nuances and exceptions to shipping to all of the various countries in the world, however, here are a few that are worth noting:
- Taiwan requires the vendor (Karve) to carry a cosmetics products registration for all cosmetics entering the country...which includes shave soaps and splashes. Due to low order volume, we do not have the necessary registration, so all orders to Taiwan containing cosmetics will have the items removed and refunded.
- Mexico requires that the importer (you, the customer) is registered with the Mexican Tax Authority. We will ask for your registration number before shipping your order. If you do not have a registration number and don't want to get one, your order will be cancelled and refunded.
- Spain requires that the importer (you, the customer) carries a sanitary import license for all cosmetics entering the country...which includes shave soaps and splashes. All orders to Spain containing cosmetics will have the items removed and refunded.
- Chinese customs generally permits only one single item per package. If the package contains two or more items, the total must be less than CNY1,000. The shipment may be split into multiple shipments if desired and the customer shall bear the additional shipping expenses.
- Brazil requires the customer's CPF/CNPJ number for any parcel entering the country. If you do not have a number and don't want to get one, your order will be cancelled and refunded.
In all cases, we will work with the customer and will reach out if any of the above circumstances apply.